FAQs

Privacy Policy

Effective Date: 03/12/25

An Óige Privacy Policy

At An Óige – Irish Youth Hostel Association, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website (www.anoige.ie), submit your details via an online form, make a booking, or communicate with us.


1. Who We Are

An Óige (Irish Youth Hostel Association) provides affordable accommodation, youth travel experiences, and related services throughout Ireland.
 If you have any questions about this policy, you can contact us at the email listed in the footer of our website.


2. What Information We Collect

We may collect and process the following types of personal data:

  • Name
  • Email address
  • Phone number (if provided)
  • Postal address (when required for bookings or membership)
  • Payment details (processed securely through trusted third-party payment providers)
  • Any optional notes or messages you provide

We collect this data when you:

  • Make a booking through our website or booking system
  • Submit your details via a lead form (e.g., Meta lead ads or contact forms)
  • Sign up for our newsletter or request information
  • Contact us by email, phone, social media, or in person
  • Apply for membership or participate in An Óige activities


3. How We Use Your Information

We use your information to:

  • Process hostel bookings, memberships, and related services
  • Provide you with information you’ve requested
  • Respond to your inquiries or questions
  • Send updates, newsletters, offers, or relevant communications (you can unsubscribe at any time)
  • Manage your account or membership
  • Improve our services, website functionality, and communications
  • Comply with legal, safety, and administrative requirements

We never sell your personal data, and we do not share it with third parties for marketing purposes.

We may share necessary data with trusted service providers (e.g., booking platforms, payment processors, email systems) strictly to deliver services on our behalf.


4. How We Protect Your Data

We take reasonable and appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Your personal data is stored securely and accessed only by authorised personnel or approved service providers acting on behalf of An Óige.


5. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

  • Request access to the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data
  • Restrict or object to certain types of processing (including marketing communications)
  • Withdraw your consent at any time, where processing is based on consent

To exercise these rights, please contact us at the email address provided in the footer of our website.


6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

If you request deletion, we will remove your information from our active systems unless we are required to retain certain data for legal or administrative reasons.


7. Changes to This Policy

We may update this privacy policy from time to time. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.


8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at the email address listed in the footer of our website.